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12 Comments

  1. Krzysztof T.
    February 13, 2020 @ 10:19 pm

    Tickets should be private by default, currently they are visible to the public.

    Reply

  2. Krzysztof T.
    February 13, 2020 @ 10:48 pm

    Reply

  3. harvey m.
    February 17, 2020 @ 5:48 am

    Great to hear there is progress on this plugin!

    Question: Being that updates are so sporadic, and the fact that I only purchased one year of updates, can I purchase lifetime updates at a discounted rate? Also, what if I purchased more than one plugin, can I get a discount by upgrading to the whole pack?

    Thank you!

    Reply

    • Dave H.
      March 31, 2020 @ 1:40 am

      After this, comment I created an extra option in my-account to upgrade to lifetime. It’s very generous. If you upgrade within 6 months, you get the full price of what you paid discounted from the lifetime option. If you upgrade after 6 months, you have 50% of the price you paid discounted from the lifetime option.

      Reply

  4. Krzysztof T.
    February 18, 2020 @ 1:04 pm

    You provide many support channels, but there is no response at all. I sent messages months and years ago and still have not received a response from you.

    1) twitter
    2) facebook page
    3) facebook group
    4) facebook private profile
    5) e-mail
    6) contact form
    7) forum
    8) chat
    9) phone
    10) tickets

    I think it would be better to reduce them and use the ticketing system for existing customers and live chat for pre-sale questions.

    It would be also nice to have a simple public roadmap like: https://roadmap.gridpane.com/

    Reply

    • Dave H.
      March 9, 2020 @ 9:56 am

      I’ll be releasing a trello board today with current plugin work and as soon as I can I’ll release the roadmap.

      I agree the support channels are a problem right now – I’m working on it.

      Reply

  5. Gabriela A.
    February 19, 2020 @ 9:28 am

    I agree with K. T., it’s a bit of a mess. I still am not sure on what’s the best way to reach out.

    Reply

  6. Krzysztof T.
    February 19, 2020 @ 6:08 pm

    I raised a ticket a week ago and still have not received a reply…

    Reply

  7. Krzysztof T.
    February 22, 2020 @ 8:24 pm

    Reply

  8. Liza T.
    March 12, 2020 @ 12:46 pm

    Dave, I am very glad that you are working on updates. I hope you don’t forget about the problem https://www.wpintense.com/suggestions/do-not-rewrite-title-product-categories-yoast-seo/
    Thank you very much

    Reply

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