For specific themes, widgets or shortcodes, External Images are not being displayed
The most common cause of this is if you are using any of the following features in your theme, widgets or shortcodes:
- Image resizing/cropping (specific options inside the shortcode, not the general WordPress cropping option)
- Image galleries (specific to the shortcode or widget or theme, not the general WordPress gallery)
In the first instance, please check the image display options for your theme, widget or shortcode.
Example using WooCommerce Product Carousel plugin
Here is an example using the WooCommerce Product Carousel plugin. They generate shortcodes for you for specific carousels that you create. Inside each carousel, you’ll find the following setting:
If you have the Image Resizing & Cropping option enabled, External Images will not display. If you change the option to No as in the above image, the External Images will work properly as expected.
You can see a working and a broken example on this URL:
https://foundthru.com/2019/05/29/testing-woo-product-carousel-plugin-with-external-images/
In the image above, the top shortcode has the Image Resizing OFF and the 2nd with broken images has image resizing switched on.
External Images cannot be resized through these kinds of custom services – instead External Images crops images using CSS.
Got a unique widget or shortcode that doesn’t work?
If you have a widget or shortcode that isn’t working with External Images, and you’ve checked for image resizing options or image gallery options or image styling options (choose default where possible) then reply to this FAQ and I’ll add a guide unique to your widget.
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Wendell B.
August 7, 2019 @ 7:28 pmHello…. I am having compatibility issues with the external images plugin….. The products are viewable on the single product page but not on my regular shop/archive pages….. please assist
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Dave H.
August 10, 2019 @ 9:48 amWhich theme are you using? Please provide a link where I can download the theme and I’ll figure out why the archives are not working for you. Also, please confirm which version you are running of the plugin.
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Peter W.
January 26, 2020 @ 11:55 amHi, I’m using woocommerce with storefront and child-theme “galleria”. With the plugin “WooCommerce Additional Variation Images” V 1.7.18, the external images are not working. In products variants is no option to use external images for the product itself and is not working for the gallery of the variant.
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March 9, 2020 @ 11:35 amCan you please create a feature request here and I’ll add it to the roadmap?
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Stuart J.
June 6, 2020 @ 6:23 pmExternal images work just fine on product pages, no problems there!
On our homepage though, I’m using the ‘standard’ Woocommerce widgets that display ‘latest products’, ‘top sellers’ etc, but the external image is not shown, only the default ‘no image’ placeholder. I can’t see any options for those widgets with regards to resizing/recropping though.
See: https://arksglobalshop.com/
I’m using the ‘Easy Storefront’ theme, which is a ‘child’ itself of ‘New York Business’
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June 9, 2020 @ 2:34 pmOk – can you please create a ticket for me and provide SFTP and wp-admin access and I’ll figure this out and fix it for you?
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September 1, 2020 @ 2:05 pmExternal Images now includes additional variation images as external images as well as variation galleries.
This is compatible with Woo Additional Variation Images, although you configure the External Variation Images using a separate box.
August 7, 2019 @
7:28 pm
Hello…. I am having compatibility issues with the external images plugin….. The products are viewable on the single product page but not on my regular shop/archive pages….. please assist
August 10, 2019 @
9:48 am
Which theme are you using? Please provide a link where I can download the theme and I’ll figure out why the archives are not working for you. Also, please confirm which version you are running of the plugin.
January 26, 2020 @
11:55 am
Hi, I’m using woocommerce with storefront and child-theme “galleria”. With the plugin “WooCommerce Additional Variation Images” V 1.7.18, the external images are not working. In products variants is no option to use external images for the product itself and is not working for the gallery of the variant.
March 9, 2020 @
11:35 am
Can you please create a feature request here and I’ll add it to the roadmap?
https://www.wpintense.com/feature-requests/
June 6, 2020 @
6:23 pm
External images work just fine on product pages, no problems there!
On our homepage though, I’m using the ‘standard’ Woocommerce widgets that display ‘latest products’, ‘top sellers’ etc, but the external image is not shown, only the default ‘no image’ placeholder. I can’t see any options for those widgets with regards to resizing/recropping though.
See: https://arksglobalshop.com/
I’m using the ‘Easy Storefront’ theme, which is a ‘child’ itself of ‘New York Business’
June 9, 2020 @
2:34 pm
Ok – can you please create a ticket for me and provide SFTP and wp-admin access and I’ll figure this out and fix it for you?
September 1, 2020 @
2:05 pm
External Images now includes additional variation images as external images as well as variation galleries.
This is compatible with Woo Additional Variation Images, although you configure the External Variation Images using a separate box.